First and foremost, we'd just like to say welcome to Avenue Living Communities. We take pride in perfecting and delivering a quality resident experience throughout your time with us. Change can be scary, but throughout this article we intend to answer the many looming questions you're sure to have.
When we officially assume ownership of your rental property, you will receive a Resident Welcome Package. This is referenced throughout the article. The package details specific information we need from you, and how to submit this to us. While, this article offers a little insight into those things, so you can rest easy knowing your home is still your home, and we are here to make it just that little bit better.
Who is Avenue Living Communities?
Since our humble beginnings in 2006, we've gone on to own and manage more than 10,000 suites in over 400 properties in Alberta, Saskatchewan, and Manitoba. We're confident we will meet your needs. But that is something we couldn't do without listening to our residents, always striving to be better for you.
We live by our Duty of Care to create a place where all residents and employees are engaged and respectful. A place with a shared sense of responsibility. And a place where the people who live there, are proud to call home for years to come.
You should feel safe and comfortable at home. That's what home is about. That means everything we do aligns with our vision to create caring communities.
Will Avenue Living Communities honour my existing lease agreement?
As your new property owner, all existing leases are undertaken by us. That means we are bound by the initial terms as outlined in your lease. Therefore, nothing will change on your part and your rent amount will stay the same. We also assume your security deposit as paid to your previous property owner, so you can have peace of mind knowing we are responsible to return the same or unused portions at the end of your tenancy.
When it comes to renew your lease, there may be changes based upon our terms and conditions versus your previous property owner's. In most cases, these have minimal effect on you as a resident. Please visit our frequently asked questions page or review your Resident Handbook, found in your Resident Welcome Package, to learn more about possible differences including our pet policy, resident expectations, and how to submit a maintenance request.
What information does Avenue Living Communities need from me?
Contact Information and Resident Handbook Acknowledgement
When we welcome a new community to the Avenue Living Communities family, we ask residents to provide their name, email address, and phone number. This is so we can stay in touch. Not only to ensure you're enjoying your living experience with us, but to also keep you informed on things like property updates and resident news. You will receive guidance in your Resident Welcome Package outlining the steps to provide this information.
You will also receive a Resident Handbook Acknowledgement Form that confirms our mutual understanding of how we can work together to ensure a safe and comfortable environment for all residents who call Avenue Living Communities home.
An Active Renters Insurance Policy
To ensure your home and the property is protected, we ask you to hold active renters insurance, with a minimum $2 million liability coverage, for the duration of your lease. We kindly ask that you provide us with a copy of your existing renters insurance policy following the steps outlined in your Resident Welcome Package.
Additionally, we offer residents the convenience of our sponsored renters insurance program with Sharp Insurance. This comes in one easy-to-manage payment bundled with your rent through Avenue Living Communities. We believe this program achieves a good balance of coverage with a responsive claims service at a reasonable price. If you are interested in signing up for this program, please follow the steps as outlined in your Resident Welcome Package.
Confirmation of Utilities
If utilities are the responsibility of the resident, we kindly ask that you provide confirmation of utilities following the steps as outlined in your Resident Welcome Package.
We also offer a fixed-rate hassle free Utilities Program bundled with your monthly rent payment. Please ask your local Avenue Living Communities team for details. You can find their contact information in your Resident Welcome Package.
Should we be missing any information from you, your local Avenue Living Communities team will reach out personally.
How can I pay rent with Avenue Living Communities?
As we assume ownership, you are required to set up rent payments through one of our several methods of payment. Our preferred method of payment is by pre-authorized debit or credit. The form required to set up this method of payment can be found in your Resident Welcome Package.
Payment by electronic funds transfer makes paying rent simple, so we also accept payment by e-transfer. Learn how to pay by e-transfer on our frequently asked questions page.
Additionally, we accept post-dated cheque or money order payable to "Avenue Living".
Due to safety concerns, cash is not an accepted method of payment.
I have more questions, where can I find answers?
As previously mentioned, when we do officially take possession of your property, you will receive more information via your Resident Welcome Package, including in your Resident Handbook.
Until then, you can visit our frequently asked questions page for general resident information.
Alternatively, one of our Resident Experience Specialists would be happy to answer any further questions you have. You can reach our Call Centre toll-free at 1-855-247-1492 or by filling out our online contact form.
Thank you for taking the time to research Avenue Living Communities regarding your residency. Rest assured, our dedicated acquisitions team are experts in ensuring a smooth transition, and our regional teams are always there to help you throughout this process and into the future.