First and foremost, we'd just like to say welcome to Avenue Living!
We take pride in delivering a best-in-class resident experience throughout your time with us. Change can feel uncertain, but throughout this article we’ll address the questions that naturally arise during times of transition.
When we officially assume ownership of your rental property, you will receive a Resident Welcome Package. This is referenced throughout the article. The package outlines the information we need from you and how to submit it. This article offers an overview so you can feel confident that your home remains your home — and that we’re here to make the transition as smooth as possible.
Who is Avenue Living?
Since our humble beginnings in 2006, we’ve grown to own and manage more than 16,000 suites across over 400 properties in Alberta, Saskatchewan and Manitoba. We’re confident we can meet your needs, and that confidence comes from listening to our residents and continually working to improve the experience we provide.
We live by our Duty of Care to create a place where all residents and team members are engaged and respectful. A place with a shared sense of responsibility. And a place where the people who live with us, are proud to call Avenue Living home.
Will Avenue Living honour my existing lease agreement?
As your new property owner, we take over all existing leases. This means we are bound by the terms outlined in your current agreement, and nothing changes on your end — your rent will remain the same. We also assume responsibility for your security deposit as paid to your previous property owner, so you can feel confident knowing we will return the full or unused eligible portion at the end of your residency.
When it comes to renewing your lease, there may be changes based upon our terms and conditions versus your previous property owner's. Please check our resident handbook, visit our frequently asked questions page or ask your local Avenue Living team to learn more about possible differences including our pet policy, resident expectations, and how to submit a maintenance request.
What information does Avenue Living need from me?
Contact Information
When we welcome a new community to the Avenue Living family, we ask residents to provide their name, email address, and phone number so we can stay in touch. This helps us ensure you are enjoying your living experience and keeps you informed about property updates and resident news. Your Resident Welcome Package will provide guidance on how to submit this information.
An Active Renters Insurance Policy
To ensure your home and the property is protected, we ask you to hold active renters’ insurance for the duration of your lease. We kindly ask that you provide us with a copy of your existing renters insurance policy following the steps outlined in your Resident Welcome Package.
Additionally, we offer residents the convenience of our partnered renters insurance program with BrokerLink Insurance. If you are interested in signing up with BrokerLink, please follow the steps as outlined in your Resident Welcome Package.
How can I pay rent with Avenue Living?
We offer a variety of payment options for your convenience. Please review the payment methods document in your Resident Welcome Package or contact your local Avenue Living team to learn more. The easiest method is to sign up for our Resident Portal and set up automated payments by linking to your bank account. Feel free to contact our Customer Experience Centre at 1.855.247.1492 for more information.
Thank you for taking the time to learn more about Avenue Living. Our dedicated team is committed to ensuring a smooth transition, and our regional teams are always available to support you throughout the process and beyond.