FAQs

To simplify the process for yourself and our team, please bring proof of income and two pieces of personal identification to your viewing and we will get the application process started immediately! Our Customer Experience Centre is happy to assist with any other questions toll-free at 1-855-247-1492.

All applications are quickly processed within two business days. To speed up the process please bring proof of income and two pieces of personal identification to your viewing and we will get the application process started immediately! Our Customer Experience Centre is happy to assist with any other questions toll-free at 1-855-247-1492.

You can take comfort in knowing your belongings are safe, so that's why tenant insurance is required. If you have your own coverage in place, please provide your Leasing Specialist with proof of insurance. Don't have your own plan? We can assist you with our preferred rates through our partnered rental insurance agency, Sharp Insurance. Please contact your Leasing Specialist for more information.

They're welcome to join you as they're part of the family too! We allow up to three pets per household. We charge a monthly pet-fee of $25.00 per pet and a non-refundable pet deposit of $200.00 regardless of the number of pets. All potential residents with dogs must undertake a pet interview at the time of viewing. If you have any more questions, please contact your Leasing Specialist at your local Avenue Living Communities office.

Your monthly rent is due on the first day of the calendar month. Please contact your Leasing Specialist with any further questions.

We've listened to our residents, so we have options for you!

Electronic Funds Transfer (EFT) taken directly from your bank account. Your Leasing Specialist can provide you with the forms required to set up this service.

Pre-authorized credit card and pre-authorized debit card. Your Leasing Specialist can provide you with the forms required to set up this service.

Post-dated cheque or money order made payable to "Avenue Living."

E-transfer sent to accounting@avenueliving.ca including name, unit and address in the message. E-transfers are automatically deposited, so please make sure to send the correct amount.

Example: Message: Joe Bloggs, 101, 123 Avenue, Calgary

Unfortunately, we don't accept cash as a method of payment at this time.

Yes, we've partnered with Zenbase to offer a flexible rent payment option that allows you to split your rent into two smaller, stress-free payments. You can sign up for the service here.

Yes, we've partnered with Zenbase to offer you automated rent reporting. You can have your rent payments, regardless of payment method, reported to Equifax to build your credit. You can sign up for the free service here.

The Zenbase CreditBuilder Program administers rent reporting to help residents build credit by simply making rent payments, regardless of payment method and financial standing. Beginning in July, Avenue Living Communities residents can sign up for CreditBuilder in approximately one minute by visiting myzenbase.com/creditbuilder and providing their date of birth. Rent payments will then be reported via Equifax. Residents can email support@myzenbase.com with any additional questions or to begin the cancellation process.

Please contact your Leasing Specialist to arrange payment.

If you're paying via Electronic Funds Transfer (EFT) then we make a second submission for funds if the initial payment was declined for insufficient funds (NSF). Unfortunately, you will incur a late fee and an NSF fee as outlined in your lease agreement. If you have outstanding monies owed, a late payment or eviction notice may be issued. Please note, failure to pay rent may result in eviction as per the Residential Tenancy Act.

Not to worry! If you're paying via Electronic Funds Transfer (EFT) then we will make a second submission for funds if the initial payment was declined for insufficient funds. Unfortunately, you will incur a late fee as outlined in your lease agreement. If you have outstanding monies owed, a late payment or eviction notice may be issued. Please note, failure to pay rent may result in eviction as per the Residential Tenancy Act.

You sure can! Our process is easy for you. The additional resident will need to go through the same approval process as you did. Therefore, please contact your Leasing Specialist to assist you with this request.

Unfortunately, we do not allow sub-leasing of suites as per your rental agreement. Please contact your Leasing Specialist for other options and we'll assist however we can.

Our property managers are happy to assist you during regular business hours. Outside of regular business hours, we've still got you covered! Please refer to our contact information page for your city's after-hours emergency line.

During business hours please contact our Customer Experience Centre toll-free at 1-855-247-1492. Outside of regular business hours please refer to our contact information page for your city's after-hours emergency line.

To test a smoke detector, kindly follow the following simple steps:

Find the test button on the front or side of the smoke detector;

Push and hold the button for a few seconds to ensure the alarm sounds;

If it doesn't, you may need to replace the batteries or have an electrician check the wiring in the detector; if an electrician is needed, please contact our maintenance help line at 1-855-247-1492;

Ensure the light is always indicating green. If a red light is illuminated or blinking the device is defective and either needs swapped or battery needs replaced. In this case, please contact our maintenance help line at
1-855-247-1492; and

Once you have conducted the self-inspection, please report via email to fire@avenueliving.ca with your unit number, building name & address. If you do not have access to email, please call 1-855-247-1492 to report completion.

It's our duty of care to repair items promptly. Please contact our friendly Customer Experience Centre toll-free at 1-855-247-1492 and we'll get your home back up-to-shape as soon as possible. Alternatively, you can submit a work order request online if you prefer.

Don't worry! During business hours our Customer Experience Centre is available toll-free at 1-855-247-1492 . We'll get you back inside safe and warm in no time at all. Outside of regular business hours please refer to our contact information page for your city's after-hours emergency line.

We're sad to see you go! Unfortunately, you will incur early lease termination charges as per your rental agreement if you intend to move out prior to your lease end date. You can contact your Leasing Specialist at your local Avenue Living Communities office for other options.

We truly appreciate you're choosing to renew your lease. The details will be sent to you in a renewal letter which you may receive within 60 days of your lease expiry. If you are within the 60-day timeframe but have yet to receive it, please contact your Leasing Specialist at your local ALC office.