FAQs

From the day you book your showing to the day you move in, our goal is to make the rental process as smooth and straightforward as possible. Once you’ve found the perfect location, fill out a contact form to get the process started.

One of our friendly Customer Experience Representatives will be in touch to book a showing. Love at first sight? Fill out a rental application, gather your documentation, and apply with confidence.

We strive to process all applications within a few days. If your application is approved and you’re ready to move ahead, a lease will be generated, and you can start counting down the days until you move in.

To process your rental application quickly, please provide the following: A valid piece of photo ID such as a driver’s license, passport, provincial ID card, or status card. Your photo ID must be current and include your full name, date of birth, and photo.

Proof of Income (any of the following):

Pay Statement – Full name, pay period, dated within one month with year-to-date (YTD) amounts.
Employment Letter – On letterhead, dated, signed, and should include your full name, salary/hourly rate & hours worked.
Bank/Savings Account Statement – Full name, dated, with sources of deposits or balances for the month.
Income Support/Rent Assistance – Signed and on letterhead, showing the support period/amount and your full name.
Student Loan Document – Name, date, amount, and semester.
Self-Employed – Recent tax return and invoices or business bank statements.

Missing documentation will result in delays and/or rejection of your application.Our Customer Experience Centre is happy to assist with any other questions toll-free at 1.855.247.1492.

Rental insurance protects your personal belongings and covers liability in case of accidents. It’s a small cost that gives you peace of mind and ensures everyone in the building is protected.

Holding valid rental insurance is a requirement in all Avenue Living buildings. If you have your own coverage in place, please provide your Avenue Living Representative with proof of insurance.

Don't have your own plan? We can assist you with our preferred rates through our valued partner, Broker Link Insurance. Please contact the Customer Experience Centre at 1.855.247.1492 for more information.

Most of our locations are pet-friendly! We allow a maximum of two pets per household. A non-refundable monthly pet fee based on your animal’s weight is required. All prospective residents with pets are required to participate in a pet interview.

If you have questions about our pet policy, please contact your Avenue Living Representative.

Your monthly rent is due on the first day of the calendar month. Please contact your Avenue Living Representative with any further questions.

We've listened to our residents, so we have options for you!

Pre-authorized payments: Set up pre-authorized payments through your credit card or debit card, which transfers funds directly from your bank account. Your Avenue Living Representative can provide you with the forms required to set up this service.

Zenbase: With split rent payments, Zenbase pays your rent on the first of each month, while you pay Zenbase in two smaller payments on a schedule that works for you.

Resident Portal: Make rental payments easy through our Resident portal! To get started, log in with your email as your username and set up your password. Want even faster access? We’ve also introduced the Avenue Living Resident Portal App, available on the Apple Store or Google Play.

Post-dated cheque or money order: Only accepted under special circumstances and with prior approval. Made payable to "Avenue Living.”

Unfortunately, we don't accept cash as a method of payment.

Yes! We've partnered with Zenbase to offer a flexible rent payment option that allows you to split your rent into two smaller payments. You can sign up for the service here.

Yes! Our partner Zenbase offers automated rent reporting. You can have your rent payments reported to Equifax — regardless of your payment method — to help build your credit.

You can sign up for the free service here.

The Zenbase CreditBuilder Program helps residents build credit by reporting their rent payments — regardless of payment method or financial standing.

Avenue Living residents can sign up for CreditBuilder in approximately one minute by visiting myzenbase.com/creditbuilder and providing their date of birth.

Rent payments will then be reported via Equifax. Residents can email support@myzenbase.com with any additional questions.

If you're paying by pre-authorized debit, credit card, post-dated cheque, or money order, your payment will typically be processed on the next business day. Make sure your account or card has sufficient funds available to avoid any issues or NSF (Non-sufficient funds) charges.

You will incur a late fee, as outlined in your lease agreement.

If you have an outstanding balance owed, a late payment notice or eviction notice may be issued. Please note that failure to pay rent may result in eviction, as per the Residential Tenancy Act. If you are unable to pay your rent for any reason, speak to your Avenue Living Representative as soon as possible.

You sure can! The additional resident will need to go through the same approval process as you did. Therefore, please contact your Avenue Living Representative to assist you with this request.

Unfortunately, we do not allow the sub-leasing of suites, as per your rental agreement. Please contact your Avenue Living Representative for other options, and we'll assist however we can.

Our property managers are happy to assist you during regular business hours. Outside of business hours, we've still got you covered! You can reach out to our Customer Experience Centre toll-free at 1.855.247.1492. For after-hours emergencies, please refer to the contact information page located on your community board for your city’s emergency line.

To test a smoke detector, follow these simple steps:

Find the test button on the front or side of the smoke detector;

Push and hold the button for a few seconds to ensure the alarm sounds;

If it doesn't, you may need to replace the batteries or have an electrician check the wiring in the detector; if an electrician is needed, please contact our maintenance helpline at 1.855.247.1492;

Ensure the light indicates green. If a red light is illuminated or blinking, the device is defective, and either needs to be swapped, or the battery needs to be replaced. In this case, please contact our maintenance helpline at 1.855.247.1492.

Once you have conducted the self-inspection, please report your results via email to fire@avenueliving.ca with your suite number, building name, and address. If you do not have access to email, please call 1.855.247.1492 to report completion.

It's our duty of care to repair items promptly. Please contact our friendly Customer Experience Centre toll-free at 1.855.247.1492, and we'll get your home back in shape as soon as possible. Alternatively, you can submit a work order request on our website or through the Resident Portal if you prefer.

Don't worry! You can contact our Customer Experience Centre toll-free at 1.855.247.1492 — they’re here to help during and after business hours. We’ll get you back inside in no time at all. For emergency situations, you can also check your community board for your city’s dedicated after-hours emergency line.

We are very pleased that you have chosen to renew your lease. A letter will be sent for your review before your lease renewal date approaches. For an update on the status of your letter, please contact your Avenue Living Representative.

Go to avenueliving.ca and click “Resident Portal” in the top right of the screen. From there, you’ll be taken to a login screen where you can register for the portal or log in to access your account. The resident portal enables you to pay your rent online, check the status of your rental payments, and view your payment history. You can also use the portal to submit online maintenance requests. Download the Avenue Living Resident Portal app from the Apple Store or Google Play for quick and easy access on your phone.

When moving day arrives, it’s essential that you attend in person. You’ll be greeted by an Avenue Living Representative who will be there to welcome you to your new home and give you the keys to your suite. You’ll need to review the condition of your suite, sign the Accommodation Inspection Report, Download the Avenue Living Resident Portal app, and set up your account. After that, you’ll be ready to start unloading and getting settled! Consult our resident move-in checklist so you’ll know just what to expect.

We're sad to see you go! Unfortunately, you will incur early lease termination charges, as per your rental agreement, if you intend to move out prior to your lease end date. You can contact your Avenue Living Representative at your local Avenue Living office for other options.

On the day that you’re moving out, you'll need to be present to complete a move-out inspection. Make sure your suite is clean and in good condition to avoid move-out charges. An Avenue Living Representative will join you to complete a walk-through of your suite and also collect your suite, building, and mail keys along with your laundry card (if you have one) . Consult our resident move-out checklist so you’ll know just what to expect.