Where are your properties located?
We operate in 22 locations across Alberta, Saskatchewan, and Manitoba which you can view on our listings pages.
How do I qualify for a property rental with Avenue Living?
To simplify the process for yourself and our team, please bring proof of income and two pieces of personal identification to your viewing and we will get the application process started immediately! Our Customer Experience Centre is happy to assist with any other questions toll-free at 1-855-247-1492.
How long should I expect to wait after applying to live with Avenue Living?
All applications are quickly processed within two business days. To speed up the process please bring proof of income and two pieces of personal identification to your viewing and we will get the application process started immediately! Our Customer Experience Centre is happy to assist with any other questions toll-free at 1-855-247-1492.
Is rental insurance required?
You can take comfort in knowing your belongings are safe, so that's why tenant insurance is required. If you have your own coverage in place, please provide your Leasing Specialist with proof of insurance. Don't have your own plan? We can assist you with our preferred rates through our partnered rental insurance agency, Sharp Insurance. Please contact your Leasing Specialist for more information.
Do you offer pet-friendly homes?
Most of our locations are pet-friendly! We allow a maximum of two pets per household with a monthly fee of $30 per pet. A non-refundable pet fee is required based on weight. All prospective residents with pets are required to participate in a pet interview, during which more will be provided at the time of the viewing. If you have further inquiries, please reach out to your Leasing Specialist at your local Avenue Living office.
When is my rent due?
Your monthly rent is due on the first day of the calendar month. Please contact your Leasing Specialist with any further questions.
How can I make my rent payments?
We've listened to our residents, so we have options for you!
Electronic Funds Transfer (EFT) taken directly from your bank account. Your Leasing Specialist can provide you with the forms required to set up this service.
Pre-authorized credit card and pre-authorized debit card. Your Leasing Specialist can provide you with the forms required to set up this service.
Post-dated cheque or money order made payable to "Avenue Living."
Unfortunately, we don't accept cash as a method of payment at this time.
Can I split my monthly rent payment?
Yes, we've partnered with Zenbase to offer a flexible rent payment option that allows you to split your rent into two smaller, stress-free payments. You can sign up for the service here.
Can my rent payments build my credit?
Yes, we've partnered with Zenbase to offer you automated rent reporting. You can have your rent payments, regardless of payment method, reported to Equifax to build your credit. You can sign up for the free service here.
How does the Zenbase CreditBuilder Program work?
The Zenbase CreditBuilder Program administers rent reporting to help residents build credit by simply making rent payments, regardless of payment method and financial standing. Beginning in July of 2023, Avenue Living residents can sign up for CreditBuilder in approximately one minute by visiting myzenbase.com/creditbuilder and providing their date of birth. Rent payments will then be reported via Equifax. Residents can email support@myzenbase.com with any additional questions or to begin the cancellation process.
What if the 1st falls on a weekend or statutory holiday?
Please contact your Leasing Specialist to arrange payment.
If you're paying via Electronic Funds Transfer (EFT) then we make a second submission for funds if the initial payment was declined for insufficient funds (NSF). Unfortunately, you will incur a late fee and an NSF fee as outlined in your lease agreement. If you have outstanding monies owed, a late payment or eviction notice may be issued. Please note, failure to pay rent may result in eviction as per the Residential Tenancy Act.
What happens if I fail to pay my rent in full on the 1st of the month?
Not to worry! If you're paying via Electronic Funds Transfer (EFT) then we will make a second submission for funds if the initial payment was declined for insufficient funds. Unfortunately, you will incur a late fee as outlined in your lease agreement. If you have outstanding monies owed, a late payment or eviction notice may be issued. Please note, failure to pay rent may result in eviction as per the Residential Tenancy Act.
Can I add another resident to my lease?
You sure can! Our process is easy for you. The additional resident will need to go through the same approval process as you did. Therefore, please contact your Leasing Specialist to assist you with this request.
Can I sub-lease my suite?
Unfortunately, we do not allow sub-leasing of suites as per your rental agreement. Please contact your Leasing Specialist for other options and we'll assist however we can.
Can I call my property manager outside of business hours?
Our property managers are happy to assist you during regular business hours. Outside of regular business hours, we've still got you covered! Please refer to our contact information page for your city's after-hours emergency line.
I have an emergency, who do I need to contact?
During business hours please contact our Customer Experience Centre toll-free at 1-855-247-1492. Outside of regular business hours please refer to our contact information page for your city's after-hours emergency line.
How can I perform a fire safety inspection and device test?
To test a smoke detector, kindly follow the following simple steps:
Find the test button on the front or side of the smoke detector;
Push and hold the button for a few seconds to ensure the alarm sounds;
If it doesn't, you may need to replace the batteries or have an electrician check the wiring in the detector; if an electrician is needed, please contact our maintenance help line at 1-855-247-1492;
Ensure the light is always indicating green. If a red light is illuminated or blinking the device is defective and either needs swapped or battery needs replaced. In this case, please contact our maintenance help line at
1-855-247-1492; and
Once you have conducted the self-inspection, please report via email to fire@avenueliving.ca with your unit number, building name & address. If you do not have access to email, please call 1-855-247-1492 to report completion.
Something is broken and requires attention. How do I get it fixed?
It's our duty of care to repair items promptly. Please contact our friendly Customer Experience Centre toll-free at 1-855-247-1492 and we'll get your home back up-to-shape as soon as possible. Alternatively, you can submit a work order request online if you prefer.
I have lost my keys and I am locked out. Who should I contact?
Don't worry! During business hours our Customer Experience Centre is available toll-free at 1-855-247-1492 . We'll get you back inside safe and warm in no time at all. Outside of regular business hours please refer to our contact information page for your city's after-hours emergency line.
I want to move out immediately. How do I give notice?
We're sad to see you go! Unfortunately, you will incur early lease termination charges as per your rental agreement if you intend to move out prior to your lease end date. You can contact your Leasing Specialist at your local Avenue Living office for other options.
How do I renew my lease?
We are very pleased you are choosing to renew your lease. A renewal letter will be sent to you in time to review as the expiry date of your lease approaches. For an update on the status of your letter, please contact your Leasing Specialist.