What Are We Doing to Help?
We know moving right now comes with additional challenges. With respect to social distancing, we are providing contact-free virtual viewings for those looking for a new home. The whole move-in process has been altered with your safety in mind.
- Downloadable digital lease applications and renewals
Know you can stay home and stay safe with new leases and renewals that can be completed safely online via our digital application and renewal forms.
- Increased cleaning, sanitization, and disinfection in our properties
We are dedicated to ensuring the cleanliness of the shared common areas in our properties. To reduce the risk of infection, high-touch points such as door handles, intercom buttons, handrails, and elevator buttons are disinfected regularly.
- Remote online payment options
Our residents wanted more ways to pay their rent. We increased the number of ways to pay with a focus on digital, contact-free methods such as EFT payment, Interac e-Transfer, post-dated cheques or money order, and pre-authorized credit or debit card.
- Weekly payment plan bundles
Some of our residents may be receiving their income on a weekly basis. To help you manage your finances during these tough times, we have introduced weekly payment plans with all fees combined into an easy-to-manage weekly payment.
- Dedicated support teams for residents
To get dedicated advice and assistance throughout the COVID-19 pandemic, we set up two communication channels for residents. These channels are there to help residents cope and navigate daily life amid the pandemic. Those who are facing financial difficulty or need help with basic needs such as grocery shopping can find guidance with our friendly representatives. Please see below for more information.
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