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Covid-19 Information

*Updated on May 19, 2020

 

We're Stronger Together

This is indeed a challenging and trying time for everyone, with many more questions, it seems, than answers. 

We are all in this together. As such, we are taking strides to help our residents navigate the unknown with the things we can control to create a safer environment for all.

Throughout the COVID-19 pandemic, we are dedicated to keeping you informed on a daily basis. These communications may shed light on our current situation, give answers to frequently asked questions, and provide insights on the things going on around us.

 

 

 

What Are We Doing to Help?

  • Contact-free virtual viewing

We know moving right now comes with additional challenges. With respect to social distancing, we are providing contact-free virtual viewings for those looking for a new home. The whole move-in process has been altered with your safety in mind.

  • Downloadable digital lease applications and renewals

Know you can stay home and stay safe with new leases and renewals that can be completed safely online via our digital application and renewal forms.

  • Increased cleaning, sanitization, and disinfection in our properties

We are dedicated to ensuring the cleanliness of the shared common areas in our properties. To reduce the risk of infection, high-touch points such as door handles, intercom buttons, handrails, and elevator buttons are disinfected regularly.

  • Remote online payment options

Our residents wanted more ways to pay their rent. We increased the number of ways to pay with a focus on digital, contact-free methods such as EFT payment, Interac e-Transfer, post-dated cheques or money order, and pre-authorized credit or debit card.

  • Weekly payment plan bundles

Some of our residents may be receiving their income on a weekly basis. To help you manage your finances during these tough times, we have introduced weekly payment plans with all fees combined into an easy-to-manage weekly payment.

  • Dedicated support teams for residents

To get dedicated advice and assistance throughout the COVID-19 pandemic, we set up two communication channels for residents. These channels are there to help residents cope and navigate daily life amid the pandemic. Those who are facing financial difficulty or need help with basic needs such as grocery shopping can find guidance with our friendly representatives. Please see below for more information.

 

*Scroll down to the bottom for additional resources.

 

 

Dedicated Contact Lines

  • Prairie Relief Team

Our Prairie Relief Team is available during regular operating hours to assist current residents with questions about their lease as well as payment concerns. This team can help our residents navigate a tough financial time with direction to financial resources provided by the Canadian Government.

Phone: 1-855-247-1492 press 5 when prompted

Email: prairie-relief@avenueliving.ca

 

  • Community Task Force

Our Community Task Force is a dedicated resident support line for those who are impacted by the COVID-19 pandemic in ways where they are unable to perform usual tasks. This team can help vulnerable residents get groceries, walk their dog, and even provide some friendly advice. Residents who are interested in helping with our Community Task Force in their property or area are also encouraged to reach out to our team.

Phone: 1-855-247-1492

Email: COVID-19@avenueliving.ca

 

 

Updates

Stay informed with our frequent updates, advice, and changes to our business operations via our news and blog content.

*Click a title to view content page.

 

June 19: Changing the Way We Work: Technology Helps Teams Collaborate Productively

June 12: Changing the Way We Work: ALC Call Centre Learns from a Shifting Environment

June 9: How to Move Safely During the Pandemic

June 5: Yorkton Team Launch Community Garden to Bring Residents Together

June 3: How to Stay Safe in an Apartment Building During the COVID-19 Pandemic

May 29: ALC Teams Come Together Across Disciplines to Provide Support For Residents

May 22: Smaller Communities Show 'In It Together' Mentality Extends Beyond ALC Teams

May 15: Call Centre Still Going Strong Amid Coronavirus

May 12: New Safety Guidelines as Staff Return to the Office

May 6: Five Ways to Help Your Community and Build Social Connections Amidst the COVID-19 Pandemic

May 4: Supporting Employee Mental Health a Priority

May 1: Teamwork is the Key to Staying Safe, Especially with Our Residents

April 28: Five Tips for Spending Family Time Together

April 25: Avenue Living Supports Local Community Food Banks

April 24: Residents' Safety a Top Priority in Process Changes

April 22: 5 Things You Can Do at Home for Earth Day

April 17: Calgary Teams Embrace New Processes as a Step Towards the Future

April 13: COO Strengthens Team in Face of Challenges

April 10: Resident Support Lines Receive Positive Feedback Amid Proactive Adjustments to Service

April 8: Consumer Prioritization of Needs During COVID-19

April 7: Five Ways to Stay Positive and Healthy in Isolation

April 6: How to Protect Your Health and Others Amid COVID-19 Pandemic

April 3: Supporting Our Front-Line Teams with Wage Increases

April 2: Providing Financial Resources from the Government Support Program

April 1: Affordability in Our Current Economy

March 31: Five Ways Businesses are Adapting to Daily Change

March 30: Residents in Mind with New Weekly Payment Options

March 28: Prairie Relief: Support Line for Residents Launched

March 27: Residents Will Not Face Rent Increase at Avenue Living

March 26: Business as Usual

March 25: Lending a Helping Hand

March 24: Provincial COVID-19 Resources

March 23: Avenue Living Committed to Keeping Residents Safe and Informed

March 23: In It Together, From a Safe Distance: Our Remote Services

March 23: Backup Cleaning Teams Ready & Tips for Your Own Home Sanitizing

March 20: Taking Care of Yourself: Tips for Mental Health

March 18: For Residents Facing Financial Challenges

March 17: Community Task Force and New Options for Our Residents

March 16: In It Together

March 15: A Letter to Our Residents for Our CEO